Contact Us
Have a question or need help with your equipment? Fill out the form below and we will be in touch soon!
Have an urgent issue and prefer to call? Reach us at (517)898-2651
Serving Northwest Arkansas, Southwest Missouri, and Eastern Oklahoma
We come to your cafe anywhere in our service area.
Frequently Asked Questions
What is your rate for standard work and for travel?
Our standard rates consist of $90/hr for servicing and $45/hr for transit.
Do you offer emergency/same-day service?
Yes, same-day emergency service is available at a rush-fee cost. We will provide a custom quote depending on the issue and the location of your cafe.
What's your typical response time when a shop reaches out to you?
We typically reply within an hour and can usually be at your cafe within 48 hours.
How can customers book you?
Submit a form on the Website Contact page, email jacob@coldspellco.com, or call us at (517) 898-2651.
Do you sell coffee equipment?
Yes, please get in touch through the contact form here, by phone at (517) 898-2651 or by email jacob@coldspellco.com
How often should my equipment be serviced?
Twice a year. We offer routine maintenance visits to cover your espresso machine, grinder, water filtration, and roaster.
Where do you work?
Our service area spans across Northwest Arkansas, Southwest Missouri, and East Oklahoma.